Contact Us

Customer Assistance

Whether you have a question before purchasing or need help with an existing order, my store provides customer support for product inquiries, shipping, payments, returns, refunds, and general website questions.

Contact Information

my store
99 Ulster Ave
Saugerties, NY 12477
United States

Phone: +1 845-247-3058
Email: support@simplyvanta.shop

Order Support

If your inquiry concerns an existing purchase, please include your order number in your message whenever possible. This allows our team to locate the relevant order information and provide more efficient assistance.

Product Questions

For questions about product availability, specifications, options, or other product details, please provide the product name or relevant information when contacting us.

We recommend reviewing the information provided on the applicable product page before placing an order.

Shipping Assistance

Our team can help with questions about order processing, shipment status, tracking information, delivery issues, or shipping addresses.

If your package has already been dispatched, please include the tracking number when available.

Returns and Refunds

If you need to request a return, exchange, or refund, please contact us before sending the product back.

Do not send merchandise to our business address unless our support team has first provided return authorization and the appropriate return instructions.

Payment and Billing

For payment-related questions, including declined transactions, billing concerns, duplicate charges, or refund status, please contact us with your order number and relevant details.

For security, never send complete payment card numbers or security codes by email.