Delivery Coverage
my store currently ships eligible products to addresses within the United States. Shipping availability may vary for certain products or destinations because of carrier requirements or other delivery restrictions.
Shipping Charges
Standard shipping is free on U.S. orders. Any shipping options or charges applicable to a particular order will be displayed during checkout before payment is completed.
Order Processing
After an order is successfully submitted, we generally need 1–2 business days to prepare it for shipment. Weekends and U.S. public holidays are not normally counted as processing days.
Once the package leaves our facility, standard carrier transit is generally estimated at 4–6 business days.
These timeframes are estimates only. Actual delivery may take longer because of weather, carrier delays, seasonal volume, transportation disruptions, or address-related issues.
Tracking Information
When tracking is available, shipment details will be sent to the email address or other contact information provided during checkout.
Tracking may not show movement immediately after dispatch. Carriers can require additional time to scan and register a newly shipped package.
Shipping Address Accuracy
Please carefully review your shipping information before completing your purchase.
If you discover an address error, contact us as soon as possible. We can attempt to update an address before shipment, but an address change cannot be guaranteed once order processing or fulfillment has progressed.
Order Changes and Cancellations
Requests to change or cancel an order should be submitted as soon as possible.
We may accommodate a request before the order is shipped. Once an order has been dispatched, changes or cancellations may no longer be possible.
Delivery Problems
If your package is delayed, marked as delivered but cannot be located, or otherwise appears to have a delivery problem, please contact our support team.
Please provide your order number and tracking information when available so we can review the shipment details and determine the appropriate next step.
Damaged Packages
If an order arrives with visible shipping damage, retain the product and packaging and contact us promptly.
We may request photographs of the package, shipping label, and affected product to help us assess the situation and work toward an appropriate resolution.
Missing or Incomplete Orders
If an order arrives with missing products or appears incomplete, please contact us with your order information.
We will review the order and shipment details and assist with the appropriate resolution where applicable.
Sales Tax
Applicable sales tax is calculated and collected at checkout when required by law. The final amount, including any applicable tax and shipping charges, will be shown before you place your order.
Contact Us
For questions regarding shipping, delivery, tracking, or an existing order, please contact:
my store
99 Ulster Ave
Saugerties, NY 12477
United States
Email: support@simplyvanta.shop
Phone: +1 845-247-3058
Customer Service Hours
Our customer support team is available Monday through Friday, 9:00 AM–5:00 PM.