Refund Policy

Our Return Window

my store accepts eligible returns requested within 30 days after delivery. If you decide that an eligible item is not right for you, please contact our support team before sending it back. We will review the request and provide return instructions.

Return Requirements

Returned merchandise should be in the condition in which it was received. Please include the original packaging, accessories, instructions, tags, and other components when reasonably possible.

You may inspect an item to determine whether it meets your expectations. Returns may be limited or declined when an item has been used, altered, damaged, or handled beyond reasonable inspection, where permitted by applicable law.

Items That May Not Qualify

Some products are not eligible for standard returns, including:

Personalized or custom-made merchandise.
Clearance or final-sale items.
Gift cards, where applicable.
Opened products that cannot reasonably be returned for health, hygiene, or safety reasons.

These exclusions do not affect any rights that cannot legally be waived or excluded.

Damaged, Defective, or Incorrect Products

Please contact us promptly if you receive an item that is damaged, defective, incomplete, or different from the product you ordered.

We may request photographs or other order information to help evaluate the issue. Depending on the circumstances, we may arrange a replacement, exchange, refund, or another appropriate resolution.

For an approved return resulting from a confirmed defect, shipping damage, or fulfillment error, my store will provide the applicable return shipping arrangement at no additional cost.

Return Shipping

Do not mail merchandise back before contacting us.

For approved returns covered by this policy, we may provide a prepaid return label or another no-cost return arrangement, depending on the reason for the return and the applicable circumstances.

Exchanges

If you would prefer an exchange, mention this when contacting our support team. Exchanges depend on product availability.

If the requested replacement is unavailable, we may provide another appropriate resolution, including an eligible refund.

Refund Review

Once an authorized return is received, the merchandise may be reviewed to confirm that it meets the applicable return requirements.

If the return is approved, the refund will generally be issued to the original payment method within 5–10 business days.

The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

We may be able to cancel an order before it has been shipped. Once an order has been dispatched, cancellation may no longer be possible, and the standard return process will apply.