Payment Policy

Available Payment Methods

my store offers payment options through our online checkout. Depending on the order, location, and payment provider, available methods may include major credit and debit cards such as:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • JCB

  • Diners Club

  • Maestro

The payment methods displayed at checkout are the methods currently available for your particular purchase.

Payment Currency

Unless otherwise stated, all product prices and transactions are processed in U.S. dollars (USD).

If your card or bank account uses another currency, your financial institution may apply its own exchange rate or foreign transaction fees.

Completing a Payment

When you submit an order, the selected payment method is submitted for authorization.

An order may proceed to fulfillment after the required payment authorization has been successfully completed. A payment may be declined or require additional verification according to the rules of your card issuer or payment provider.

Payment Security

Payments may be processed through Shopify and independent payment service providers using security measures intended to protect transaction information.

my store does not ask customers to provide complete card numbers, security codes, passwords, or other sensitive payment credentials through email or ordinary customer support messages.

Billing Information

Please make sure that the billing and contact information entered during checkout is accurate and complete.

Incorrect billing details may prevent a payment from being authorized or may cause an order to be delayed while the information is reviewed.

Payment Verification

For security and fraud-prevention purposes, certain transactions may require additional verification.

We reserve the right to delay, decline, or cancel an order when a payment cannot be properly authorized or when there is a reasonable indication of unauthorized or fraudulent activity.

If payment has already been collected for an order that we cancel, any applicable refund will normally be returned through the original payment method.

Pending Transactions

After placing an order, your bank or payment provider may temporarily display a pending authorization.

A pending authorization does not necessarily mean that the transaction has been fully completed. The timing for releasing or completing such an authorization is determined by the relevant financial institution or payment provider.

Duplicate Charges

If you believe you have been charged more than once for the same order, please contact us with your order number and relevant transaction information.

We will review the available order and payment records and assist with the matter.

Sales Tax

Applicable sales tax is calculated and collected at checkout when required by law.

The final amount payable, including applicable taxes and available shipping charges, will be displayed before you confirm your purchase.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Cancellation may be possible before shipment, but cannot be guaranteed once the order has entered fulfillment or has been dispatched.

After shipment, the applicable return and refund procedures will apply.

Refund Processing

Refunds are handled according to our Refund Policy.

For an approved return, the refund is generally sent to the original payment method within 5–10 business days after the return has been received, reviewed, and approved.

Your bank, card issuer, or payment provider may require additional time to post the refunded amount to your account.

Payment Questions

For questions concerning a payment, billing issue, pending transaction, or refund, please contact:

my store
99 Ulster Ave
Saugerties, NY 12477
United States

Email: support@simplyvanta.shop
Phone: +1 845-247-3058

Customer Service Hours

Our customer support team is available Monday through Friday, 9:00 AM–5:00 PM.